Frequently Asked Questions

Hauslett is a Nigerian property technology platform focused on making rental discovery and coordination more structured. It brings together property listings, verification processes and coordinated inspections to help renters make more informed decisions and property professionals manage the process with clearer expectations.

Hauslett is a platform that supports property discovery and coordinates defined parts of the rental process. It does not replace the agent, property owner or property manager responsible for a property. Hauslett does not collect rent on behalf of landlords in Phase 1.

Hauslett is currently focused on rental accommodation. The wider property market includes sales, leases and shortlets, but availability of those categories depends on what has actually been launched and listed on the platform. Check the live listings for current options.

Hauslett serves people looking for accommodation as well as property professionals, including agents and property managers. Students can also use Hauslett Campus to explore accommodation associated with participating schools and nearby areas.

Hauslett uses structured listing requirements and a Property Verification Service designed to improve the reliability of property information. Verification is not a guarantee that a property is risk-free, that its condition will never change or that circumstances cannot change after a check. Review the details and inspect the property before committing.

The process is designed to check relevant property details and support confirmation of genuineness and availability. Hauslett Field Officers coordinate with listing agents as part of the applicable process. The scope of verification depends on the checks performed; it does not replace your own inspection or independent due diligence.

Some details and platform actions may be available only to registered users. Account access helps Hauslett manage access to selected information and services, including inspection requests, and supports a more organised user experience.

Hauslett uses a coordinated process in which Field Officers help manage inspection access and communication between renters and listing agents. Follow the contact and booking steps provided on the platform rather than arranging an unauthorised bypass of the process.

Do not rely on information you believe to be inaccurate. Report the listing or contact support with its link and details of the concern. Listings found to be inaccurate, unavailable, non-genuine or unverifiable may be restricted or removed under Hauslett procedures.

After signing in, select an eligible property and follow the inspection booking steps available on the platform. A Hauslett Field Officer coordinates the inspection process with the relevant parties. Follow the booking instructions and wait for the applicable scheduling or access confirmation before attending.

A Field Officer supports property verification and coordinates inspection arrangements as part of Hauslett’s operating process. The role is distinct from the listing agent or landlord. A Field Officer’s involvement does not replace your responsibility to inspect the property and assess whether it meets your needs.

Where required, the inspection fee supports the structured inspection process and helps establish a clear commitment to the booking. The amount and applicable terms should be shown through the relevant booking process. Read the Commitment Credit policy before paying.

Yes. An inspection gives you an opportunity to assess the property and decide whether it meets your needs. You should not feel pressured to proceed with an unsuitable property. Any applicable fee or credit remains subject to the relevant policy.

Use the instructions available through the platform or contact Hauslett support as soon as possible. Any consequences for a cancellation, missed appointment or change of booking depend on the applicable booking terms and Commitment Credit policy.

The inspection fee is governed by Hauslett’s Commitment Credit policy. When you secure an eligible property within the policy’s eligibility period, the inspection fee is deducted from the applicable service charges, subject to the policy terms. This is not an automatic cash refund. Read the full policy for the conditions that apply.

The deduction applies when the renter secures an eligible property within the eligibility period and meets the applicable policy conditions. Check the official policy for the qualifying transaction, timeframe and how the credit is applied.

No. The policy describes a deduction from applicable service charges when the eligibility conditions are met. Do not assume the fee will automatically be returned as cash. The policy sets out the applicable treatment of the fee.

The treatment of the inspection fee depends on the circumstances and the conditions in the Commitment Credit policy. Review the policy before booking rather than assuming the fee will be returned in every situation.

Depending on the property and arrangement, costs may include rent, caution deposit, legal fees, agent fees, service charges, applicable processing charges and an inspection fee where required. The amounts and applicable charges can vary. Review the breakdown provided for the specific property and ask for clarification before paying.

Charges depend on the applicable platform terms and the property transaction. Review the displayed breakdown and relevant terms to understand which charges are payable, what each charge covers and whether an inspection fee or service charge applies. Do not rely on a general description in place of the specific charges shown for your transaction.

No. In Phase 1, Hauslett does not collect rent on behalf of landlords. Follow the applicable transaction instructions, verify the payment recipient and understand the terms before transferring funds.

Confirm what the charge covers, who should receive it and whether it matches the applicable platform instructions or written terms. Pause if a payment is unexplained, the recipient differs from the agreed arrangement or you are pressured to pay outside the process. Keep records and contact support if you are unsure.

No platform can eliminate every rental risk. Hauslett’s structured listings, verification process and coordinated inspections are designed to reduce uncertainty and improve accountability. Inspect the property, confirm important details and review all relevant terms before committing.

Pause before paying. Verify the purpose of the payment and intended recipient, keep relevant messages and report the request if it appears suspicious. Do not let pressure or urgency replace proper checks.

Yes. Depending on the circumstances and applicable policies, misleading property information, misrepresentation, harassment, suspicious payment requests or attempts to bypass safeguards may result in review, listing restrictions or account action.

Use the reporting page or contact support. Include the listing link and a clear description of the concern. Where relevant and safe, retain messages, receipts and other supporting information. Reports are reviewed, but a report alone does not establish wrongdoing or guarantee a particular outcome.

Hauslett is designed to support structured property presentation, coordinated inspections and a clearer process for handling renter demand. The value depends on accurate listing information, timely cooperation and following the platform’s operating requirements.

Start through the property professional onboarding page and follow the registration steps for your role. Provide accurate information and cooperate with the relevant verification and listing requirements.

Eligible agents can use the platform’s listing workflow, subject to account access and the applicable requirements. Listings should accurately represent the property, its availability and relevant costs.

Hauslett Requests provides a way to discover renter demand submitted through the platform. Availability of request details and related actions depends on the page, account access and the platform’s current rules.

Any listing fees or paid features depend on Hauslett’s current offering and the relevant terms. Check the available onboarding and platform information rather than assuming that every service is permanently free or paid.

You may be able to browse some public listings without an account. Registration or login may be required to access selected details, submit a Haus Request, book an inspection or use other account-based features.

You can submit a Haus Request describing the type of accommodation and location you need. Keep the details accurate and specific so relevant property professionals can better understand your requirements.

Use the support page to raise a question or concern. Include enough detail for the team to understand the issue, but do not share passwords or sensitive account credentials.

The Trust & Safety page explains the platform’s safety approach, the Property Verification Service page covers verification, and the Commitment Credit page explains the inspection fee credit and its conditions. Refer to the relevant policy for the specific terms that apply.