Refund Policy
Hauslett Refund Policy
Effective Date: Janurary 1, 2026
Last Updated: February 1, 2026
This Refund Policy explains how refunds are handled on Hauslett.
1. GENERAL PRINCIPLES
Refund eligibility depends on:
- Compliance with platform rules
- Attendance at inspection
- Completion of transaction within platform flow
- Disclosure shown at checkout
Refunds are not automatic in all cases.
2. INSPECTION HOLDS
Inspection Holds:
- May be required to confirm booking
- Are refundable under qualifying conditions
Eligible refund conditions include:
- Transaction completion through Hauslett
- Platform compliance
- No policy violations
Non-refundable scenarios may include:
- Missed inspection without valid reason
- Attempted off-platform diversion
- Policy breach
Details are shown during booking confirmation.
3. PROCESSING & PROTECTION FEES
Processing fees:
- Cover operational coordination
- Are generally non-refundable once services have been rendered
- May be refunded if required by law or system error
4. FAILED TRANSACTIONS
If payment fails:
- Funds may be automatically reversed by the payment processor
- Processing times depend on the financial institution
Hauslett does not control banking timelines.
5. DUPLICATE PAYMENTS
If duplicate payments occur:
- Users must notify support
- Investigation will be conducted
- Eligible refunds will be processed accordingly
6. DISPUTES
Refund disputes may be reviewed based on:
- Platform logs
- Inspection records
- Payment history
- Communication records
Hauslett’s decision is final unless required otherwise by law.
7. PROCESSING TIME
Approved refunds are processed within a reasonable timeframe.
Actual credit time depends on financial institutions.
8. FRAUDULENT CLAIMS
False refund claims may result in:
- Account suspension
- Investigation
- Permanent removal
9. CONTACT
For refund requests:
or Create support ticket at hauslett.com/support